Privacy Policy

Last updated: June 30, 2026

Dimension Solutions LLC, operating as DimensionCX ("DimensionCX," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, use our ROI calculator, or engage our business process outsourcing (BPO) services.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Name, company name, phone number, and email address submitted through our contact forms
• Business details such as your industry, target market, and approximate monthly revenue, when voluntarily provided
• Information exchanged during phone calls, including recorded calls made in connection with our appointment-setting and call-handling services, where applicable and disclosed
• Technical information such as browser type, device type, and general location, collected automatically through standard web analytics

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested quotes or consultations
• Deliver, operate, and improve our appointment-setting, call-capture, and customer service outsourcing services
• Communicate with you about your account, pilot program, or ongoing service relationship
• Comply with legal obligations, including those under the Telephone Consumer Protection Act (TCPA) and applicable state and federal regulations
• Maintain quality assurance records, including call recordings used for training and compliance purposes

3. Call Recording Disclosure

As part of our BPO services, calls made or received by DimensionCX agents on behalf of clients may be recorded for quality assurance, training, and compliance purposes. Where required by law, appropriate disclosures are provided to call participants. Call recordings are retained for a limited period as outlined in our service agreements and are not sold or shared with unauthorized third parties.

4. Do Not Call & TCPA Compliance

DimensionCX maintains an internal Do Not Call (DNC) list and scrubs outbound calling lists against the National Do Not Call Registry in accordance with TCPA requirements. If you wish to opt out of future communications or calls, you may submit a request using the contact details below, and we will honor that request promptly.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Our clients, for whom we are performing appointment-setting or customer service work on your behalf, where you have engaged with that client's campaign
• Service providers who support our operations, such as CRM, scheduling, and communications platforms, under confidentiality obligations
• Legal or regulatory authorities, where required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, or to opt out of certain processing. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.