Terms of Service

Last updated: June 30, 2026

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Dimension Solutions LLC, operating as DimensionCX ("DimensionCX," "we," "us," or "our"). By accessing our website, submitting a contact form, or engaging our services, you agree to be bound by these Terms.

1. Our Services

DimensionCX provides business process outsourcing (BPO) services including, but not limited to, live call capture, appointment setting, lead qualification, outbound calling campaigns, and customer service outsourcing for businesses in industries such as home inspection, auto repair, commercial cleaning, windows and doors, solar, roofing, and general customer support.

2. 30-Day Pilot Program

Where offered, our 30-day pilot program allows a client to evaluate our services for a flat fee over a 30-day period, as specified on the relevant industry page at the time of purchase. Pilot programs do not include a long-term commitment and may be discontinued by either party at the end of the 30-day period. Specific deliverables (such as number of appointments or hours of coverage) vary by industry and are outlined in the applicable service agreement or pilot agreement signed by both parties.

3. Service Agreements

Use of our ongoing (non-pilot) services requires a separate written service agreement outlining scope, pricing, deliverables, and term. These Terms of Service supplement, but do not replace, any signed service agreement between DimensionCX and a client. In the event of conflict, the signed service agreement controls.

4. Payment Terms

Pricing for our services is outlined on our website by industry and is subject to change with notice. Pilot program fees are due prior to or at the start of the pilot period unless otherwise agreed in writing. Ongoing service fees are billed according to the schedule set forth in the applicable service agreement.

5. TCPA & Compliance Obligations

DimensionCX conducts outbound calling campaigns in compliance with the Telephone Consumer Protection Act (TCPA), applicable Do Not Call regulations, and state-specific telemarketing laws. Clients engaging our outbound calling services represent that they have the legal right to have calls made on their behalf and agree to provide accurate, lawfully obtained contact data where required.

6. Call Recording

Calls made or received in connection with our services may be recorded for quality assurance, training, and compliance purposes, with disclosures provided where required by law. By engaging our services or interacting with our agents, you acknowledge and consent to this practice.

7. Client Responsibilities

Clients are responsible for providing accurate business information, timely feedback on appointment or lead quality, and compliance with their own industry licensing and regulatory requirements. DimensionCX is not responsible for outcomes resulting from inaccurate information provided by the client.

8. Intellectual Property

All content on this website, including text, graphics, logos, and the DimensionCX name and branding, is the property of Dimension Solutions LLC and may not be copied, reproduced, or used without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, DimensionCX's aggregate liability arising from or related to these Terms or our services shall not exceed the total fees paid by the client to DimensionCX in the three (3) months preceding the claim. DimensionCX is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities.

10. No Guarantee of Results

While DimensionCX uses commercially reasonable efforts, including triple-verification quality assurance, to deliver qualified appointments and effective call handling, we do not guarantee specific revenue outcomes, close rates, or business results. Tools such as our ROI calculator provide estimates based on user-provided inputs and industry benchmarks; actual results will vary.

11. Termination

Either party may terminate a pilot program at the end of its term. Ongoing service agreements may be terminated according to the notice provisions specified in the applicable signed agreement.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes shall first be subject to a thirty (30) day good-faith negotiation period before formal legal action is initiated.

13. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.